Frequently Asked Questions
Your first payment is usually due 30 days from the date of the contract you signed. You will receive a payment book shortly after your loan is consummated. The first payment date is also written on your copy of the contract. If you are still unsure, please contact us and we will let you know.
Call our office and we will provide you with a copy of your contract.
Call our office and we will order you a new payment book (fee may apply for the shipping and handling of the payment book).
Payments received by mail or in person will be credited to your account on the same day, if made before 2PM EST. Otherwise, they will be applied the following day. Your online payments will be credited to your account within one-two business days.
Call our insurance department or email firstname.lastname@example.org with the updated information.
Never let your insurance lapse.
You may pay off your loan at any time, with no prepayment penalty. If you pay us by certified funds and your last payment was received over 30 days prior, we will release our lien and your title within 48 hours. If you pay by personal check, you will have to wait 30 days for the lien and title to be released (unless proof of payment clearance is provided).
No. You are contractually obligated to maintain full comprehensive and collision coverage on your vehicle for the duration of your loan. Deductibles cannot exceed $750.